Privacy Policy

Welcome to the PEKABOAY community! When you visit our website (such as pekaboay.com), and use our services, we are committed to ensuring that your privacy is protected. The data security of our customers is our top priority.

The data controller is Shenzheng Pikabu Technology Co., Ltd. (collectively referred to as “we”, “us” or “our” in this privacy policy).

During the course of our activities, we will collect, store and process personal information about our customers, suppliers and other third parties. This privacy policy sets out how PEKABOAY uses and protects any information that you give us when you use this website. We may change this policy from time to time by updating this page. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

1. WHAT INFORMATION DO WE COLLECT?  

Information you give to us :

  • Personal information about you, including:
  • Identity Data, such as your first name, surname and your birthday.
  • Contact Data, such as your billing address, email address, postal address, phone number, and other similar contact data.
  • Payment Data, such as bank account and payment card details.
  • Transaction Data, including details about payments to and from you, and other details of products and services you purchase from us.
  • Profile Data, such as your username, password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data, including information about how you use our website, products and services.
  • Marketing Data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.

 In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data. 

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.   

Information automatically collected:

  • Technical Data, including IP addresses, your log-in data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

This information does not reveal your specific identity (like your name or contact information) .

This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites.

2. HOW DO WE USE YOUR INFORMATION?  

 We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

We need to perform a contract we are about to enter into, or have entered into, with you.

Where we need to comply with a legal or regulatory obligation.

Where it is necessary for our or a third party’s legitimate interests, and your interests and rights do not override those interests.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.  

We use the information we collect or receive:  

  • To register you as a new customer: It will be necessary for the performance of the contract between you and us.
  • To process your order and, if accepted, to deliver the products to you
  • (including managing payments, fees and charges): It will be necessary for the performance of the contract between you and us.
  • To send you our catalogues, brochures and other published materials: It will be necessary for the performance of the contract between you and us. It will be necessary for our legitimate business interests, namely, to ensure you are aware of the range of products we offer.
  • To collect and recover money owed to us: It will be necessary for our legitimate business interests, namely, to ensure we receive payment for products that you have ordered from us.
  • To notify you about changes to our terms of sale or this privacy policy: It will be necessary for our legitimate business interests, namely, to ensure you are aware of our current terms and conditions  
  • To protect our Sites for Business Purposes and/or for Legal Reasons. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
  • To enable you to participate in a prize draw, competition or complete a survey: It will be necessary for our legitimate business interests, namely to study how customers use our products, to develop them and help grow our business

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

What if you cannot or will not provide us with your personal information:

It is a contractual requirement for you to provide us with certain information, namely your name, address, email address, telephone number and debit/credit card information. If you do not provide us with that information, we will be unable to accept and process your order and deliver the products to you.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

 We only share and disclose your information in the following situations:

  • Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data on how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

With your consent, we may disclose your personal information for any other purpose with your consent.

4. COOKIES:

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.

The cookies we use are:

  • Site functionality Cookie.
  • Website Analytic Cookie.
  • Personalisation Cookie.
  • Segmentation and Targeting Cookie.

5. How long we will store your personal information:

We shall retain your personal information strictly for the duration necessary to fulfill the objectives outlined in our privacy policy, except where extended retention spans are mandated or sanctioned by law due to obligations such as taxation, accounting, or other statutory requisites. This policy does not necessitate the preservation of your personal data beyond the tenure of user account possession with our service.

Upon the cessation of any legitimate business justification to process your personal information, we shall proceed to either expunge or anonymize said information. In instances where such measures are unfeasible (for instance, if your personal data is conserved within backup archives), we shall ensure the secure storage of your personal information and segregate it from any additional processing until such time as its deletion is achievable.

6. Assurance of Data Security:

 Our store is hosted on Shopify Inc., which furnishes us with the online e-commerce infrastructure necessary for offering our products and services to you. Your data is securely retained within Shopify’s data storage systems, databases, and the overarching Shopify application. To ensure protection, all data is safeguarded behind a firewall on a secure server.

We are committed to implementing all reasonably requisite measures to secure the treatment of your data. Regrettably, the conveyance of information over the internet inherently lacks absolute security. While we pledge to exert our utmost efforts to safeguard your personal information, the inviolability of your data transmitted to our website cannot be assured; such transmission is conducted at your own peril. Upon receipt of your information, we will employ stringent protocols and security mechanisms aimed at obstructing unauthorized access. It is advisable to utilize the services exclusively within a secure environment.

7. Your rights:

  • You may review, change, or terminate your account at any time.
  • You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
  • You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not. Please note that some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.   
  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.

8. Age of Consent:

By engaging with this site, you affirm that you have reached the age of majority within your jurisdiction of residence, or that you, being of majority age, have granted permission for your minor dependents to utilize this site.

Our website does not intentionally gather data from individuals below the age of consent.

9. Modifications to This Privacy Policy: 

We retain the prerogative to alter this privacy policy at any juncture. We encourage regular review of this document. Amendments and elucidations become effective immediately upon their publication on the site. Should there be substantial revisions to this document, we will inform you here of the update, ensuring you remain informed about the nature of the data we collect, our methods of utilization, and the circumstances, if any, under which we disclose it.

10. Inquiries and Contact Information:

Should you wish to access, rectify, modify, or expunge any personal data we hold about you, lodge a complaint, or if you simply seek additional information, please reach out to our Privacy Compliance Officer at: service@pekaboay.com

Rest assured, we are here to support you.