Return & Refund
We hope that every product can win the affection of customers.
However, if you change your mind and wish to cancel your order, or received the wrong item(s), or the order arrived damaged or with missing pieces, you may request a return within 30 calendar days of the shipment delivery date. Please contact us through live chat on WhatsApp +86 189 2383 6859 or reach out to Pekaboay customer service team at service@pekaboay.com.
Please stay in contact with our customer service representatives until your after-sales request is fully resolved. Returns received past the allowable date or containing ineligible items will not be refunded.
Please note that:
• If the order is shipped and you haven’t received the product(s) but decide to cancel the order, the incurred shipping costs will not be covered by us and will be deducted from your refund.
• If the return is due to Pekaboay’s problems (e.g., incorrect products, product quality issues), we will provide you with a full refund, including the shipping costs for the return.
• If the return is due to the buyer’s reasons (e.g., not liking/wanting the item, ordering the wrong product/size), the buyer must pay the return shipping costs.
Should your order have benefited from a promotional discount, the value of the discount will be subtracted from your refund. Additionally, for orders that qualified for free shipping, the cost equivalent to the standard shipping rate will be deducted from the refund amount.
1. Refund Process
Please reach out to the customer service team at service@pekaboay.com to request before anything is shipped back.
indicating the item(s) you would like to return and why. We will get back to you within 48 hours. For defective products, we require pictures or videos of defective/damaged items to process the return/refund.
We will review and send you a Return Authorization Number if the request is approved. Please note that returns without a Return Authorization Number will be returned to shipper.
Once the return request is approved, We will begin processing your return and refund request.Pack up the item(s) to be returned with the original packing and all accessories in the original shipment.
Our return address is: Building A, Maker Innovation Alliance, Huachuang Building, Xinghua 1st Road, Area 43, Haile Community, Xin'an Street, Bao'an District, Shenzhen, China, Postal Code: 518133.
Please note: Please return the product within 7 business days after we've approved your return/refund request.
We will refund to your original payment method after receiving the package in 5 business days.
2.Non-returnable items
- Damage of a product resulting from negligence.
- Damage of a product resulting from unauthorized modification of the product.
- Damage caused by natural disasters.
- Damage caused by natural wear on parts designed to wear out.
- Theft or loss of a product.
- Items that are worn, washed, damaged, with labels, packaging, or hygiene stickers removed, or that are incomplete.
- Free gifts
- Customized products
- Candles
- Sale items
The item(s) must be in the same condition in which they were received. Please note that each Party Pack is considered a single item, and individual components cannot be returned independently.
Once we receive the returned item(s), your refund will be credited to the original method of payment. It will normally take within 5 business days (It will take longer on weekends or holidays) for the refund to be issued. User's specific collection time will fluctuate according to the specific working days of the bank.
When completed, an email will be automatically sent to you with the refund amount and refund ID.
Pekaboay Service team email: service@pekaboay.com